10 Things You Can Do Before Bringing In Your Devices

  1. Don’t Panic!! (and probably grab your towel!)
  2. If your computer is smoking, unplug it immediately!
  3. Make sure the power is on – check the power switches on your power strip, monitor, and power supply on the back of your PC.
  4. Reboot your computer – shut the computer all the way down (don’t restart), count to ten slowly, and then power it back on.
  5. Check all cables – make sure they’re plugged in and connected properly. Monitor, tower, keyboard, etc… secure all of them.
  6. If your computer won’t boot, check your CD/DVD drive and floppy drive. Remove all disks and try again.
  7. If your computer boots but nothing shows up on your monitor, try to reboot using a different monitor (if available).
  8. Update and run your anti-virus and anti-spyware programs. If you’re infected, call/email your IT person and inform them ASAP!
  9. Update Windows. Go online to update.microsoft.com and follow the instructions.
  10. If you’re still having a problem, shut your machine all the way down and call your IT person. Tell them the steps you’ve followed on this sheet and they’ll be happy to help you!

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